FAQ

Have these ready and you’ll get pricing and lead time much faster:

• Item details: Dimensions (L×W×H), weight, quantity, and product photos (if available)

• Service needed: Crating / vacuum packing / heat treatment / fumigation / pallet repair / sourcing

• Handling & risks: Fragile, center-of-gravity, tilt limits, humidity/shock concerns

• Route info: Destination country/city, Incoterms (if any), required ship date/deadline

• Site logistics (if on-site): Access hours, lift/cranage, safety or permit requirements

Our initial product and service-related inquiries are handled entirely through our chat bot, Yatbot – this includes custom orders. The process is quick if you have the information already prepared, and involves filling our a straight-forward form outlining your project requirement and contact information. 

The chatbot will collate the information and send it to a living sales representative who will respond within 1-2 business days.

For inquiries regarding Heat Treatment, Event Services and Pallet Repairs, please contact us directly at:

Opening Hours: Mon–Sat: 8:00 AM – 5:00 PM (SGT/MYT)

Think of Yatbot as your virtual assistant. Ask it anything about our products or services, or chat with it to open up a quote request for our products and materials sourcing services. 

Click on the “Get a quick quote” button that you see on each page, or the “Chat with us”  button in the bottom corner of each page. 

You may learn more about navigating Yatbot’s interface by following This Link.

We provide custom wooden crating and vacuum-packing solutions for both local and export shipments. Each crate is engineered to your product’s dimensions, weight, and handling requirements to ensure safe and secure transport from collection to delivery

Yes. Our team will review your specifications and operating environment, then design and fabricate a crate or pallet to the exact size and structural rating required.

We do. On-site packing is recommended for oversized, sensitive, or hard-to-move items. Contact us in advance to coordinate access, equipment, and safety requirements with our team.

Packing Availability: Mon–Sat: 8:30 AM – 5:00 PM (SGT/MYT).

Singapore Office
20 Sungei Kadut Street 3, Singapore 729150
Tel: ‪(+65) 6368 5588‬ • Fax: ‪(+65) 6362 3702‬

Malaysia Office (Johor Bahru)
711, BT 4, Jalan Tampoi, 81200 Johor Bahru, Johor, Malaysia
Tel: ‪(+60) 07-332 8218‬ • Fax: ‪(+60) 07-332 6625

Yes. We can heat-treat and stamp solid-wood packaging to ISPM 15, supported by batch-level records and certificates to facilitate customs clearance.

Our crates are built from solid wood and engineered panels — plywood, OSB, or LVL — selected to suit your needs. Items are secured and cushioned with stretch film, plastic sheeting, foam, and bubble wrap. If you choose vacuum packing, we add desiccant (silica gel) and heat-seal the package to remove air and control moisture.

Typical lead time for custom crates is approximately 3–4 working days after design approval. Timelines vary with quantity, material availability, and complexity; we’ll confirm a schedule with your order.

Yes, we specialize in custom crating for heavy-duty industrial equipment and oversized items. We ensure structural strength and stability to support heavy loads during transport, and may advise on safe handling instructions for your carriers.

Yes. We offer both heat treatment and fumigation in accordance with international requirements.

Certainly. Share your drawings and any applicable standards or tolerances, and we’ll manufacture to specification. Our team can also propose value-engineering alternatives where helpful.

Both are available. We can deliver finished crates to your site or collect goods for packing at our facility. Lead times and fees will be quoted at confirmation.

Please provide item dimensions (L×W×H), weight, quantities, photos (if available), and any handling constraints (e.g., tilt, shock, humidity). We’ll respond with a tailored proposal.

ISPM 15 is an international standard designed to prevent the spread of pests through solid-wood packaging. Compliant heat treatment or fumigation enables smoother customs clearance for export shipments.

It applies to solid-wood pallets, crates, and dunnage. Engineered wood products such as plywood, particleboard, Oriented Strand Board (OSB), and Laminated Veneer Lumber (LVL) are generally exempt.

Requirements can vary by consignee and route. We’ll advise what is typically accepted for your destination, and we recommend confirming with your forwarder or customer.

Heat treatment is generally the more economical and commonly accepted option. Fumigation is used when specifically required.

Some countries may require fumigation as a specific method of treatment, and fumigation is sometimes preferred when handling larger quantities of wood, or in cases where heat treatment may not be feasible.

Heat treatment certificates do not carry an expiry. Fumigation certificates are typically valid for 15 days from the fumigation date; please plan shipment accordingly.

In some cases, both treatments may be applied to wooden packaging. This happens typically if there are stringent requirements from specific countries.

In general, either heat treatment or fumigation will suffice for ISPM-15 compliance.

They are compliant post-treatment, but should be stored under shelter and kept away from potentially infested materials to prevent re-infestation before shipping.

Heat-treated pallets or boxed should be stored at least 5 meters away from infected items to prevent the spread of pests.

Compliant items carry the ISPM-15 stamp with the relevant HT code applied after treatment. We also maintain batch records for traceability.

No, provided the item remains intact and unmodified. Significant repairs or alterations may require re-treatment and re-stamping.

Non-compliant packaging risks delays, treatment at port, or disposal. We recommend confirming compliance before dispatch to avoid disruption.

Yes, we treat a wide range of wooden packaging! You may deliver items to our facility, or we can arrange collection and return on a scheduled basis. Our own transportation fleet enables us to collect and deliver your items efficiently and well. 

We source mixed hardwood, pine, laminated veneer lumber (LVL), Oriented Strand Board (OSB), and plywood in common grades and sizes, as well as metal and plastic pallets when suitable for your application.

Yes. Our sourcing is optimised for bulk requirements. If you have smaller one-off needs, let us know and we’ll advise feasible options.

Our process is simple:

1. You send us an inquiry with the material, size, grade, and volume required.
2. Based on your requirements, we identify suitable supply.
3. We then confirm timelines and pricing, quote you the best price available and arrange for delivery once confirmed.

Absolutely. Tell us your use case (load, environment, handling cycles). We’ll recommend cost-effective materials that meet your performance and compliance needs.

We partner with trusted local and international mills and distributors and align supply with relevant industrial and export standards.

Yes. We verify each batch against agreed specifications and can provide documentation where required.

Indicatively 3–5 working days to confirm and prepare stock, depending on grade and volume. We’ll confirm exact timelines at quotation.

Yes. Cut-to-size services are available on request; please include tolerances and surface requirements if applicable.

Material type, thickness/size, quantity, and any grade/spec requirements. This helps us prepare an accurate quotation for you.

We repair common 2-way and 4-way wooden pallets as well as custom sizes. Each pallet is assessed for structural integrity before work proceeds.

Share photos or arrange an inspection. We’ll advise whether repair is safe and economical, or if replacement would offer better value and performance.

Repairs are typically carried out at our facility for consistency and quality control. On-site options can be discussed for larger fleets with suitable access.

Repairs may include damaged board/runner replacement, nail reinforcement, and QC checks to ensure each pallet meets strength and handling standards. 

If export is planned, we can add heat treatment and re-stamping for ISPM 15 compliance.

We mark each repaired pallet with a simple repair code, such as “R1” to indicate its first repair. If the same pallet is repaired again, the marking will be updated to “R2”, and so on. This helps in tracking repair history and maintaining quality consistency.

Turnaround depends on volume and condition. As a guide, batches of ~100 pallets often complete in 3–4 working days; we’ll schedule to your operational needs.

We can arrange pickup and return with advance booking. Transport fees depend on distance and load.

Yes — provided they undergo post-repair heat treatment and re-stamping where required. We’ll advise the correct process for your route.

Yes. As part of our commitment to sustainability, we send monthly pallet repair reports to our customers. These reports include details such as the number of pallets repaired and the estimated carbon savings.

In many cases, yes. If the base structure is sound, repair extends service life at lower cost and reduces waste. We’ll compare options transparently in your quote.

Please share pallet size, quantities, typical damages, photos (if available), and your required turnaround. We’ll respond with scope, pricing, and a proposed schedule.

We build custom display crates, counters, backdrops, tables, benches, planters, platforms, reception counters, shelving, stands, and trays—tailored to your brief and venue constraints.

Yes. Provide references or sketches, and we’ll align design, finish, and function to your theme while ensuring robustness for on-site use.

An item list with sizes/quantities, any material and finish preferences, and a reference image or sketch. Event date and load-in details help us plan accurately.

We can offer practical placement suggestions and handling notes. For full creative direction, we recommend working with your event designer or agency.

Both are available. Rentals depend on stock and condition and undergo QC before and after use. Build-to-order items are made to your specifications.

Indicatively 3–7 working days from design confirmation, subject to complexity and volume. We’ll confirm milestones when quoting.

Delivery can be arranged, and setup support is available by prior agreement. Please share venue access times and restrictions.

Yes. We favour durable construction so items can be redeployed, helping reduce future costs and waste.

From natural, rough-sawn textures to smooth or painted finishes. We can colour-match to your palette on request.

Send your event date, item list, sizes, quantities, references, and any constraints. We’ll propose a solution, timeline, and price for your review.