Quality Assurance & Compliance
ISO Systems, ISPM-15, PEFC and Full Traceability
Our quality framework combines ISO-based procedures with ISPM-15 heat treatment (56 °C for 30 minutes), PEFC chain-of-custody and end-to-end traceability. Each batch is documented for audits and export checks, reducing shipment delays. We pair process control with training, safety and environmental programs to keep your operations compliant and on schedule.
Jump to the relevant section with the links below:
Building Confidence Through Certified Systems
ISO 9001:2015 Certified | Traceable | Consistent | Customer-Focused
Our ISO 9001:2015 system governs every step—from incoming timber to finished goods—so your pallets, crates and packing solutions are built to the same specification every time. We maintain controlled documents, calibrated equipment, first-article checks and corrective/preventive actions, with full batch records available for audits and vendor
Traceability & Documentation
Each production lot is traceable to materials, processes and inspections. Your team receives a concise QA pack: batch IDs, spec conformance checklist, non-conformance resolution (if any) and shipping verification. On request, we map our checkpoints to your internal SOPs to simplify goods-in QA.
Export Compliance (ISPM-15)
Meeting Global Standards for Seamless Trade
For export-bound shipments, pallets and crates are routed through ISPM-15 heat treatment with segregated flows and batch-level certificates. We log probe temperatures/time, label compliant lots, and attach digital certificates for customs. Domestic cycles bypass treatment unless you specify otherwise.
-
Treatment spec: Heat treat to 56 °C for 30 min (wood core); probe-logged and saved against your batch ID.
-
Marking: IPPC/ISPM-15 stamp on two sides (Country–Facility–HT = Heat Treated). Repaired pallets are re-treated and re-marked.
-
Segregation: Export-ready lots held in clearly marked areas to avoid mixing with domestic pallets.
-
Documentation: Treatment Certificate (PDF) + traceability sheet (SKUs, quantities, work performed). Probe summaries available on request.
-
At goods-in/customs: Match batch ID ↔ certificate, verify stamps, proceed.
-
Edge cases handled: Composite panels (exempt under ISPM-15), moisture dry-down, customer policies (HT-only).
Circular & Green Initiatives
One framework, two levers: PEFC for verifiable origin and audit-ready paperwork; Pallet Repair for lifespan extension and measurable CO₂ and cost savings. Together, they strengthen compliance, reduce waste, and keep dispatch schedules on track.
Responsible Sourcing (PEFC)
Chain-of-Custody You Can Trust
Choose PEFC-certified timber to align with ESG and tender requirements. We maintain chain-of-custody (CoC) controls from intake to delivery—segregating certified stock, recording volumes, and issuing documents that make audits simple.
- Certification scope: PEFC Chain-of-Custody in place; certificate number shown on request and on relevant documents.
- Stock control: Certified material is segregated (or quantity-controlled) to protect claim integrity across production.
- Claims on paperwork: Delivery notes/invoices can include PEFC claim and, where needed, the CoC certificate number for your audit trail.
- Documentation pack: Species/origin (where available), product spec, quantities, and PEFC status summarized for procurement.
- Mixed orders: We can fulfil certified and non-certified lines in the same PO—clearly identified so your team can book them correctly.
- Logo & label use: We follow PEFC’s trademark rules; if you need product or packaging labels, we’ll verify artwork before use.
- Edge cases handled: Mixed-species items, recycled content, substitutions, or urgent swaps are documented so your PEFC records remain clean.
Sustainability Commitment
We offer PEFC chain-of-custody timber on request, with claim and certificate details provided on delivery paperwork—simple for audits, seamless for operations.
Efficiency & Footprint
Leaner operations, lower emissions, measurable savings
We design for throughput and impact. Route-optimised deliveries, energy-efficient heat treatment, and material recovery keep your schedule tight while lowering waste and emissions—without adding steps for your team.
Route Optimisation
Consolidated runs and smart backhauls reduce empty miles and curb fuel burn while protecting delivery windows.
Energy-Efficient HT
Calibrated cycles and load planning cut chamber time per pallet—meeting ISPM-15 specs with less energy.
Material Recovery
Non-conforming pallets are dismantled for component reuse; unusable timber goes to recycling streams instead of landfill.
Sustainability Ledger
Monthly roll-ups of pallets recovered, waste diverted and estimated CO₂e saved—ready for ESG reporting.
Pallets recovered
Waste diverted (kg)
Estimated CO₂e avoided (kg)
On-time deliveries (%)
Empowering People, Elevating Performance
bizSAFE Level 4 | WSHMS Champion Award 2024 | Progressive Wage Scheme
Our safety culture protects your schedule. Fewer onsite incidents mean fewer stoppages, smoother loading, and reliable dispatch.
bizSAFE Level 4 Certified
Risk controls and trained crews reduce handling incidents and downtime on your site.
WSHMS Champion Award 2024
Independent recognition of our safety management maturity and continuous improvement.
Progressive Wage Participation
Structured upskilling improves workmanship consistency and retention on critical lines.
By investing in our team, we strengthen every partnership, ensuring every product we deliver meets world-class standards in both quality and care.
Certificates and award letters available on request.
Safety & Reliability Metrics
-
Recordable incident rate: {acf:incident_rate}%
-
Lost-time injuries: {acf:lti_count}
-
On-time deliveries: {acf:on_time_rate}%